FAQ

Add a ready-to-ship piece to your cart and pay at checkout. For made-to-order, message us with the piece and fabric you like: we send a written quotation, and a 50% deposit confirms it.

Because there are a few things we’d rather get right first.

On a made-to-order piece, choices like fabric, finish, dimensions, and configuration can change both the piece and the final price.

So rather than asking you to click “Add to cart” and hope for the best, we confirm the details with you before anything reaches the factory.

Fewer surprises that way. We’re fond of that.

Ready-to-ship pieces are a different story. They’re already made, so they go straight into your cart.

It means the piece is already made, upholstered and waiting at our factory.

Each one is sold exactly as listed: the dimensions, fabric, finish and configuration on its page. Pay at checkout, and it’s dispatched within 3 to 5 working days of your payment clearing.

Stock is limited, so each piece goes to whoever completes payment first. Ready-to-ship pieces are final sale once your order is confirmed.

Very much so.

Fabric, wood finish, and standard configurations can all be chosen as part of our made-to-order collection. Our modular sofas can be arranged in straight, chaise, L-shaped, or U-shaped layouts, and there’s a considerably larger world of fabric beyond what you see online, including the option to supply your own.

Changing the dimensions is a little different. That makes the piece bespoke, taking it outside our standard production runs. Bespoke pieces are quoted individually, carry an additional charge, and usually take longer to produce.

Ready-to-ship and display pieces are sold as they are.

Tell us what you have in mind and we’ll tell you what makes sense.

Pieces from our collection typically take 6 to 8 weeks in production.

Bespoke pieces, including modified dimensions or fully custom designs, usually take 8 to 10 weeks, and occasionally longer depending on the piece.

These are guides rather than fixed dates. Complexity, scale, and quantity can all affect the schedule. Once your piece is finished and the balance is paid, it’s dispatched, and we’ll agree a delivery date with you.

Ready-to-ship pieces skip this part entirely. They’re dispatched within 3 to 5 working days of your payment clearing.

Because quite a bit happens between placing the order and taking a seat.

The timber is dried in our own kilns, the frame is cut, the foam is shaped, and the upholstery is applied by hand for your particular piece.

It’s a proper production process, and one we prefer not to rush.

In Solo, Central Java, at our own factory.

Our family has been making furniture there since 1991, in a region with a long furniture-making tradition. Today, the same factory produces Bramble Living alongside furniture for international markets.

We mention that it’s our own factory for a reason. We know who made your furniture, where it was made, and, should the occasion arise, where to send it back to be put right.

A solid mahogany and engineered hardwood frame sits underneath it all, kiln-dried in our own kilns and precision-cut.

From there, a unique blend of different foam densities is formulated for the seat, back, and arms, depending on what each part of the sofa needs to do. Then it’s upholstered by hand.

It’s the same construction we use for hotels and villas, where furniture tends to lead a rather less delicate life.

On made-to-order pieces, the colors shown on each product page are a starting point, chosen to show how a piece reads in different tones.

Beyond those, we work with a wide network of fabric mills and vendors, so there’s rather more available than we could sensibly fit onto a product page. You’re also welcome to supply your own fabric.

Fabric choice affects the final price, so we’ll confirm it as part of your quote. Colors can look slightly different on a screen than in daylight, so if you’d like to see a fabric in person, the showroom is the place to do it. Our team can help you find the right option for both the piece and the room.

Ready-to-ship pieces come in the fabric shown on their listing.

Yes, with normal care.

Upholstered furniture in a humid climate appreciates a little airflow, a fan or AC in closed rooms, and being kept away from prolonged damp.

Nothing too dramatic.

You’ll find the full routine on our Product Care page.

No.

Our upholstered pieces are designed for indoor use. Even a covered terrace exposed regularly to humidity and sunlight will shorten the life of the fabric and foam.

Best to keep these ones inside.

Online, you can pay at checkout using any of the payment methods shown there.

Otherwise, we accept bank transfer, as well as credit and debit cards via EDC at our showroom.

Prices are in Indonesian rupiah and include tax.

For made-to-order pieces, yes.

A 50% deposit confirms your order. The balance is paid once your piece is finished and ready to leave the factory.

Before you pay anything, we send you a written quotation with the main specifications and price. Production starts once we’ve verified your deposit and you’ve approved the final specifications in writing: fabric, dimensions, configuration, and any line drawing your piece needs. Until you’ve approved them, you can cancel and we’ll refund your deposit in full.

Ready-to-ship pieces are paid in full at checkout, and display pieces in full before they leave. Both are final sale once your order is confirmed.

We deliver throughout Indonesia. How much we do on the day depends on where you are.

Bali: our own team delivers, with free delivery within 30 km of our Umalas showroom. On every delivery, including ready-to-ship pieces arriving in cartons, we’ll put everything in place, set it up properly, and take the packaging with us when we leave. Beyond 30 km, delivery is quoted before you order. Message us first. If you’ve already paid online for this area, we’ll confirm the actual delivery cost with you. If delivery costs less than you paid at checkout, we refund the difference. If it costs more, you pay the difference before we dispatch, or you can cancel for a full refund.

Jakarta, Bogor, Depok, Tangerang and Bekasi: ready-to-ship pieces are charged per piece, from Rp 450,000 to Rp 1,000,000. You’ll see the exact fee on each piece’s page and at checkout. Made-to-order pieces are quoted.

The rest of West Java and Banten: quoted before you order. Message us first. If you’ve already paid online for one of these areas, we’ll confirm the actual delivery cost with you. If delivery costs less than you paid at checkout, we refund the difference. If it costs more, you pay the difference before we dispatch, or you can cancel for a full refund.

Anywhere else in Indonesia: quoted individually. Send us the address.

Outside Bali, our delivery partners bring your piece to your door. Carry-in and placing aren’t available outside Bali yet, and our partners assemble only pieces that need it, such as bed frames and knock-down tables.

Display pieces leave from our Bali showroom. If you buy one at a sale price, delivery isn’t free. Delivery for sale pieces is charged per piece and quoted for your address before we dispatch. Bought at full price, a display piece has the same Bali delivery terms as any other piece. Outside Bali, delivery for display pieces is quoted.

You can find the finer details on our Delivery page.

We do, and we hold our own export license.

International shipping is container-based, which means cost depends considerably on the size and make-up of the order. Every international order is therefore quoted individually.

It tends to make the most sense for projects and larger orders. If you’re considering a single piece, ask us. We’ll be quite candid about whether the freight is worth it.

Speak to our Trade + Projects team to get started.

It depends on how you bought it.

Ready-to-ship and display pieces are final sale once your order is confirmed. Ready-to-ship pieces are sold exactly as listed, and display pieces in the condition shown.

Made-to-order pieces are built specifically for you, so they can’t be returned or exchanged for a change of mind. Before you approve the final specifications in writing, you can cancel and we’ll refund your deposit in full. Once you’ve approved them, the order can’t be canceled for a refund. We keep your deposit, and you can put the full amount toward another piece instead.

Whichever way you buy, if your piece arrives damaged, defective, not as listed or simply the wrong one, that’s on us. Message us on our official WhatsApp, +62 823 4185 6566, within 72 hours of delivery with your order number and your unboxing video (photos welcome too), and we’ll put it right with a repair, a replacement or a refund.

You can find the full terms on our Returns & Warranty page.

Every Bramble Living piece carries a 10-year structural warranty on the frame, from the date of delivery, for residential use under normal household conditions. Display pieces carry a 1-year warranty on the frame, on the same terms.

It covers the frame and its joinery: the parts that hold the piece together and keep it standing.

The warranty is for the original purchaser and isn’t transferable. For commercial and project use, warranty terms are agreed as part of the project quote.

Should you ever need it, message us on our official WhatsApp, +62 823 4185 6566, with your order number and a few photos of the frame. We’ll assess it, then confirm the repair and transport arrangements with you, including any costs.

You can find the full terms on our Returns & Warranty page.

Absolutely.

Our showroom is at Jl. Umalas No.11, Kerobokan Kelod, Badung, Bali.

We’re open Monday to Friday, 8:00 to 17:00. Walk-ins are welcome, and there’s free parking.

Weekend visits are available by appointment with at least one day’s notice. Send us a time that works for you and our team will confirm it.

Yes.

We produce at scale for hospitality and interior projects, including fully custom specifications.

Visit Trade + Projects to learn more.