Privacy policy
The short version: we collect what we need to take your order, deliver your piece and answer your messages. We share it only with the companies that help us do those things, and only what each one needs. We don't sell your personal data, and you can ask to see, correct or delete it.
Last updated: October 18, 2026.
who we are
brambleliving.com is run by PT Clearly Ambiguous Concepts, trading as Bramble Living, with a showroom at Jl. Umalas No.11, Kerobokan Kelod, Bali. We're responsible for the personal data described in this policy.
what we collect and why
When you order. At checkout we ask for your name, email, phone number, delivery address and billing address, along with the details of your order. We use them to process your order, deliver your piece, email you about your order and keep the records the law requires.
Emails about your order. We send your order confirmation and updates about your order. If you leave checkout before paying, we send a reminder that your checkout is saved. You can ask us to stop these reminders.
News and offers. We only send you news and offers by email if you tick the box at checkout. You can unsubscribe at any time, using the link in any of those emails or by asking us.
Payments. Payments are handled by our payment provider, Xendit. We don't see or store your full card details.
Messages. When you message us on WhatsApp, Instagram, by email or through the chat on our website, we receive your name, your phone number, email or account name, and what you write. We keep the conversation so we can answer you, handle your order and follow up. Some messages are answered first by our AI assistant, and our team can read the conversation and step in. If you reached us from one of our Meta ads, we may let Meta know when the conversation leads to an order, so we can measure the ad.
Using the site. We measure how the site is used and how our ads perform. We use Shopify's own analytics, Google Analytics, Google Ads measurement and the Meta (Facebook and Instagram) pixel. The Meta pixel also sends some events from our server, which can include contact details from your order in coded (hashed) form so Meta can match the order to an ad. These tell us things like which pages were viewed and whether a visit led to an order.
the legal basis
We use your details to take and deliver your order because that's our agreement with you, and we keep order records because Indonesian tax law requires it. We send news and offers only with your consent. Checkout reminders, keeping chat history, analytics and ad measurement rely on our legitimate interest in running the shop and its ads well. You can object to any of these.
who we share it with
We share your data only with the companies that help us run the business, and only what each one needs to do its job:
- Shopify, which hosts our website, checkout and order records, and sends our order emails
- Xendit, our payment provider
- our delivery team and delivery partners, who receive your name, phone number and address to deliver your piece
- respond.io, the tool we use to run WhatsApp, Instagram, email and website chat, including our AI assistant
- Meta, which runs WhatsApp and Instagram, and measures our ads
- Google, for site analytics and measuring our ads
- our invoicing and accounting providers, for invoices and tax records
We don't sell your personal data. We may also share it when the law requires us to.
Some of these companies, including Shopify, Google, Meta and respond.io, store or process data outside Indonesia. When they do, it's under their own data protection terms.
how long we keep it
We keep order and invoice records for as long as Indonesian tax law requires, currently 10 years. We keep chat history for as long as it's useful for your order, after-sales and warranty, unless you ask us to delete it. We keep your email for news and offers until you unsubscribe.
your rights
You can ask to see the personal data we hold about you, get a copy of it, correct it, delete it, limit how we use it, or withdraw your consent. Message us on WhatsApp at +62 823 4185 6566, or email hello@brambleliving.com.
We may ask you to confirm it's you. We'll act on your request within 72 hours, as Indonesian law requires. Records the law makes us keep, such as invoices, stay until that period ends.
If you're not happy with how we've handled your data, you can complain to the Indonesian authority responsible for personal data protection.
cookies
Our site uses cookies to run your cart and checkout. It also uses analytics and advertising cookies from Shopify, Google and Meta. You can block or delete cookies in your browser settings, and where our cookie banner appears, you can choose there.
We use Pinterest's API in a read-only internal tool. It reads pins on Bramble Living's own boards so our design team can collect styling references for our product photography. It does not access other people's Pinterest data, does not post or change anything on Pinterest, and stores nothing about customers. Access is limited to our team.
the small print
This policy is governed by the laws of the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP). We may update it from time to time. The version on this page is the one that applies.
questions
Message us on WhatsApp, email hello@brambleliving.com, or visit the showroom at Jl. Umalas No.11, Kerobokan Kelod, Bali. We're open Monday to Friday, 8:00 to 17:00, and on weekends by appointment.